Resource Directory - Where to Find Help in Brisbane

Resource Directory

Emergency Services

Emergency Services (24hrs)
Phone: 000

PA Hospital
Phone: 1300 659 467

DV Connect Women's crises (24h free call)
Phone: 1800 811 811

Police Communications Centre (24h)
Phone: 3364 6464

Lifeline (24h crises line)
Phone: 13 11 14

Kids Helpline (25 years & under) (24h free call)
Phone: 1800 551 800

Parent line
Phone: 1300 30 1300

National Hope Line
Phone: 1300 467 354

Suicide Call Back
Phone: 1300 659 467

Domestic Violence 24 hour Service
Phone: 1800811811

Brisbane Domestic Violence Service
Phone: 3217 2544 

Crisis Care Department of Families (24h)
Phone: 3235 9999

Brisbane Sexual Assault Service (24h)
Phone: 3636 5200

Emergency Crisis and Acute service for women who have been sexually assaulted in the preceding week
Tel: 3636 5206

Salvos Care Line (24h)
Phone: 3831 9016

Salvos Crisis Line
Phone: 1300 363 622

Phone:1800 177 833

After Hours-Dept Child Safety
Phone: 3235 9999

Doctors Priority Line
Phone: 1300131450

Emergency Mental Health Service
Contact your local hospital and ask the emergency psychiatric service
(call directory assistance 1223 )

Mental Health Assoc. Aust. (9am-7pm)
Phone: 1300 659 467

In the case of Overdose, call Poisons Information
Phone: 13 11 26

If the person is at risk or has already hurt themselves
call emergency services 000 for an ambulance
Centerlink and Medicare
Call your local office and ask to speak to the Multicultural Services Officer (MSO)

Hearing and Speech Impaired
Phone: 13 36 77

National Relay Service
Provides service access for people who are deaf or have a hearing or speech impairment

For emergency TTY calls 106 For emergency access via the internet
For non-emergency TTY calls 133 677
Speak and Listen users 1300 555 727
SMS Relay service text 0423 677 767

Crisis Services 

Homeless or at risk of  homelessness

For women's housing and support service(16-25 years old). Email:
Phone: 3847 9633

Youth Emergency Service (24h) (housing for under 18)
Phone: 3357 76 55

Homeless Person Information QLD (24h)
Phone: 1800 474 753

Kingston East Community Centre
Emotional support to families in crisis situations.Supported Accommodation Assistance Program provides individuals with short to medium term accommodation. Kingston East Limited Hours Child Care Centre is a non-profit facility where qualified and experienced staff offer a child care program. Address: 177 Meakin Road, Slacks Creek, PO Box 622 Woodridge Qld 4114 Tel: 38081624 Fax: 32094271. Email:

Micah Inner City Services
Provide support and advocacy around housing and homelessness. Micah Homelessness Services are based at the Brisbane Homelessness Services Centre at 62 Peel Street South Brisbane.Email:

Brisbane Homelessness Service Centre
Address: 62 Peel Street South Brisbane Tel: 07 30364444
After Hours Service Address: 20 Merivale Street, South Brisbane, 4101
PO Box 3449, South Brisbane, 4107 Tel: 3844 5879. Email:

Homeless Health Outreach Team
The service works with people who are homeless or at risk of homelessness, and with people who have mental health and/or substance abuse issues. Address: 162 Alfred Street, Fortitude Valley Qld 4006 Tel: 38341673 Fax: 38522042

General Counselling

HelpLand Emotional Support Centre
General couselling for Australians, immigrants, domestic violence, sexual abuse, support and information about emotional and practical challenges faced by immigrants during the  immigration process, workshops or lectures about health or immigration.
Booking of face-to-face or online counselling sessions:

Spiritual Support

Healing Rooms
Address: 33 Stoneham St, Greenslopes
Phone: 3324 0013
Opening Hours:
Tuesdays: 7pm - 8:30pm
Wednesdays: 10am - 2:00pm
Fridays: 10:00am - 2:00pm
Saturdays: 10:00am - 2:00pm

Women’s Legal Service
Provide free legal information, advice and referrals throughout Queensland. The service can explain the law and what happens in court on most legal matters and can refer to other helpful organizations or private solicitors. Address: 387 Ipswich Rd. Annerley Qld 4103 Tel: 33920670 or Outside Brisbane 1800677278 Fax: 33920658 Web: Email:

Men’s Services

DV Connect Men's Line (9am -midnight)
Phone: 1800 600 636

Mensline Australia (24hs)
Phone: 1300 789 978

Logan Family Support Options – Programs for Men
Provide free legal information, advice and referrals throughout Queensland. Address: 387 Ipswich Rd. Annerley Qld 4103 Tel: 33920670 or Outside Brisbane 1800677278 Fax: 33920658 Web: Email:

DVConnect Mensline

Mensline provides counselling, information and referral to men affected by domestic violence.
1800 600 636
Available 9.00am -12 midnight, 7 days a week

Domestic Violence Services

Domestic Violence 24 hour Service
Phone: 1800811811

Brisbane Domestic Violence Service
Phone: 3217 2544

DVConnect Womensline

Womensline provides confidential advice and counselling as well as referral to crisis accommodation for women and children escaping  domestic violence.
1800 811 811
Available 24 hours a day 7 days a week

Ipswich Women's Centre Against Domestic Violence
Queensland, Australia, 4305. Ph: 61 7 3816 3000
Fax: 61 7 3816 3100 Rural freecall: 1800 026 262

Immigrant women's Support Service
Phone: 3846 5400 Email:

Working Against Violence Support Service Inc. (WAVSS)
Regional domestic violence service for the Logan, Beaudesert and Beenleigh districts.
WAVSS is a free service for women and their children who are experiencing or have experienced domestic violence. Address: P.O. Box 726, Woodridge Qld 4114 Tel: 38085566 Fax: 38085109 Email: or

RUBY (Rise Up, Be Yourself)

A free physical fitness program for women affected by domestic and family violence, run by Queensland Police-Citizens Youth Clubs (PCYC). RUBY can also link participants into local support services.

Queensland Domestic Violence Support Services

Brisbane ..........................(07) 3217 2544
Cairns ...............................(07) 4033 6100
Caboolture ........................(07) 5498 9533
Emerald ..............................1300 523 985
Gold Coast........................(07) 5532 9000
Mackay ............................(07) 4957 3888
Ipswich............................. (07) 3816 3000
Ipswich Rural free call .........1800 026 262
Roma ...............................(07) 4622 5230
Logan City .......................(07) 3808 5566
Toowoomba ......................(07) 4639 3605
Sunshine Coast ................(07) 5430 9300
Townsville ........................(07) 4721 2888

Sexual Assault Services

Brisbane Rape & Incest Survivor Support service

Freecall 1800 737 732
(07) 3391 0004

Sexual Assault Helpline

Crisis counselling and referrals for people who have experienced sexual assault and abuse
1800 010 120
Available 7.30am-11.30pm, 7 days/week


1800 Brave 1 (1800 272 831)
Ph: (07) 5552 3000
Fax: (07) 5552 3088

Sexual Assault Help Line

1800 010 120

WWILD Sexual Violence Prevention
Service for women with intellectual & learning disabilities
Phone: 3262 9877. Email:

ZigZag Sexual Assault Service (ages 12-25)
Phone: 3843 1823.

Centre Against Sexual Violence
Sexual assault support, education and information needs of the Logan, Beenleigh and Beaudesert communities. The CASV can be used by all women and young women aged 12 and over. The Centre is wheelchair accessible. Address: 5/13-21 Mayes Av. Logan Central, P.O. Box 243, Woodridge Qld 4114 Tel: 38083299 Fax: 38089900 Email: Web:

Brisbane Sexual Assault Services
Phone: 3636 5207

Statewide Sexual Assault Helpline
Phone: 1800 010 120

Ipswich Women's Health Centre Inc- 3202 2766
and Sexual Assault Service- 3812 0138
Rural callers- 1800 065 454

Sexual Assault Support Service Redcliffe- 3883 7300
Caboolture- 5433 8300

Centre Against Sexual Violence Logan - 3808 3299

Redland Hospital Sexual Assault Service
Phone: 32408311

Brisbane Rape and Incest Survivors Support Centre (BRISSC) - (07) 3391 0004

Murrigunyah Aboriginal and Torres Strait Islander Corporation for Women (Brisbane) - (07) 3290 4254
Sisters Inside (West End) – (07) 3844 5066
Zig Zag Young Women’s Resource Centre (Camp Hill) – (07) 3843 1823
Cairns Sexual Assault Service (Family Planning Queensland) - (07) 4031 3590
Logan Centre Against Sexual Violence - (07) 3808 3299
Gladstone Women’s Health Centre - (07) 4979 1456
Gold Coast Centre Against Sexual Violence – (07) 5591 1164
Phoenix House Bundaberg - (07) 4153 4299
Rockhampton Women’s Health Information & Referral Service - (07) 4922 6585
South Burnett Women’s Service (Centacare) - (07) 4162 5439
Sunshine Cooloola Services Against Sexual Violence - (07) 5443 4711
Tablelands Sexual Assault Service - (07) 4091 4036
North Queensland Combined Women’s Services - The Women’s Centre (Townsville) – (07) 4775 7555
Whitsunday Crisis and Counselling Service - (07) 4946 2999
Wide Bay Sexual Assault Service - (07) 4121 5999

Department of Child Safety
When the child's parents are unable or unwilling to protect them, child protection services may be needed. Tel: 1800 811 810/ (07) 3224 8045 Web:

Brisbane Domestic Violence Advocacy Service

BDVAS is the regional domestic violence service for the Brisbane Metropolitan area.
Phone: (07) 3217 2544 Phone: (07) 3217 2544
Fax: (07) 3217 2679(07) 3217 2679 Email:


Caxton Legal Service / Seniors Advocacy Information and Legal Service

Provides free legal advice, referral and information
(07) 3214 6333

Brisbane Domestic Violence Advocacy Service
Free and confidential advocacy service for women, children, family members in the community affected by domestic and family violence.
Address: PO Box 3278, South Brisbane 4101 Tel: 3217 2544

Women’s Legal Service Queensland (WLSQ) Telephone advice and information and some face-to-face advice sessions 

(07) 3392 0670  (Brisbane) 

1800 677 278  (outside Brisbane)


Phone line service available:
Mon, Tue and Thurs (9.30am-1.30pm)
Wed (9.30am-11.30am)

Drop-in evening legal advice sessions
Mon and Wed (6.00pm-7.30pm)

Works with women and children of non-English speaking background who are or have been in violent domestic situations and/or have experienced rape and/or sexual assault.
Sexual Assault Program Phone: (07) 3846 5400 Fax: (07) 3846 5619
Domestic Violence Program Phone: (07) 3846 3490 Fax: (07) 3844 8467 Email:

Domestic Violence Resource Centre
Ph: 3217 2544 (Mon-Fri 9-5) Fax: 3217 2679 Address: P.O. Box 3278 South Brisbane Qld 4101
Website: Email:

DV Connect
Women’s line: 1800 811 811
Men’s line: 1800 600 636

Qld Sexual Assault Line
7am – 11pm Help line for women to talk about issues relating to sexual assault.
Tel: 1800 010 120

Queensland Indigenous Family Violence Legal Service
Advice, counselling and outreach visits to communities
1800 88 77 00

Statewide Sexual Assault Helpline 
 Ph: 1800 010 120

Women’s Infolink Ph: 1300 651 188 Ph: 1800 177 577 (Statewide)
Ph: 1800 243 201 (Sunshine Coast)
Ph: 1800 650 451 (North Queensland)

Non English Speaking Background

Interpreting Services
Phone: 131 450 Email:

Translating & Interpreting Service 

TIS National can provide an interpreter immediately over the phone
13 14 50 

Centerlink and Medicare 13 24 68
Call your local office and ask to speak to the Multicultural Services Officer (MSO)

Transcultural Mental Health Centre
Phone: 3167 8333

Immigrant Women's Support Service
Phone: 3846 3499

Western Union
If you want to send money overseas
Phone: 1800 501 500  

Overseas skills recognition 

Department of immigration and Multicultural Affairs 
Australian skills recognition information(ASRI) point you the right direction

Driving Support

ACCESS Driving School
Address: 4/2 Carmody Street, Woodridge Qld 4114 Phone: 38089299 Fax: 32089319

Asylum Seekers
Asylum Seeker Assistance Scheme - Australian Red Cross
Assist with costs of medical expenses related to residency protection visas, subject to financial assessment. Some emergency relief is available such as telephone vouchers and food cards and priority is given to refugee claimants.
Address: State Office, Humanity Place, 49 Park Rd, Milton 4064 Mail: PO Box 1822 Milton, 4064 Tel: 1300 554 419 /3367 7222 Fax: 3867 7444 Email:

QPASST-Program Assistance for Survivors of Torture & War Trauma
Phone: 3391 6677

Community Care Pilot – Australian Red Cross
Income support (to cover basic living expenses – 89% of Centrelink Special Benefit), access to health care, access to counselling, assistance with accessing accommodation, including crisis and supported accommodation and other assistance as agreed to meet client needs.
Tel: 1300 554 419 Email: Web:

Gateway Community Refugee Support Group
Asylum seeker households in the local area accommodation, food and opportunities to participate in local activities. Address: 1098 Wynnum Rd, Murrarie, 4172 PO Box 350, Morningside, 4170 Tel: 3890 8122 Email:

Refugee Claimants Support Centre (RCSC)
Provide English language classes, emotional support, information and referral, limited emergency relief, computer skills, and assistance with accommodation, food, employment and health (including dental health). Address: 12 Bonython St, Windsor Tel: 3357 9013, Fax: 3357 9019 Email: Website: Email:

Romero Centre
Romero Centre provides a drop-in centre, casework, advocacy and settlement support for TPVs. : 20 Dutton St, Dutton Park Mail: PO Box 6115, Buranda 4102
Tel: 3846 3250 Fax: 3391 4931 Email: or

BARC (For everyone who cares about refugees)

Treatment Rehabilitation Unit for Survivors of Torture & Trauma (TTRUSTT)
Provides psychiatric assessment and treatment for survivors of torture and trauma.
Address: 3 Clarence St South Brisbane Mail: PO Box 8011 Woolloongabba 4102
Tel: 3255 3855 Fax: 3255 3866 Email:

Unaccompanied Humanitarian Minors

Mercy Family Services
This program supports young people on permanent and temporary visas from countries who are here without their parents but have a family member over 21 assisting them.
Address: Mercy Family Services, 14 Lockhart st, Woolloongabba, 4102 Mail: PO Bo 8370, Woolloongabba. Tel: 3840 6141/ 3391 1150 Fax: 3391 1175

Reconnecting Families

Australian Red Cross – International Tracing Service
International tracing and message service is a service to reunite relatives across countries when separation was due to war or disaster. Cases may also be taken when the separation involves some migration issues or health issues. Red Cross capacity to undertake the particular search depends on the service guidelines (across countries, separation by war/disaster/some migration or health issues, the availability of a last known address and the particular present situation with the country where the search will be taken place). Also assist particular groups with income support such as the elderly, in situations related to medical expenses. All applicants are subject to a financial assessment process. Some emergency relief is available such as telephone vouchers and food cards and priority is given to refugee claimants. Address: State Office, Humanity Place, 49 Park Rd, Milton 4064 Mail: PO Box 1822 Milton, 4064 Tel: 1300 554 419 /3367 7222 Fax: 3867 7444 Email: Web: International Programs case officer Tel: 3367 7282 E-mail:

Settlement Support

Provides settlement support services for migrants and refugees in the Logan and Beenleigh area, include housing, English and computing classes, income support and migrant employment scheme.
Address: 4/2 Carmody Street, Woodridge, 4114 Mail: P O Box 10 Logan Central 4114
Tel: 3808 9299 Email:

Inala Community House
Settlement support for families from refugee backgrounds who have been in Australia for less than 5 years (Inala, Acacia Ridge, Goodna region). Counselling service for adults and family day care service. Address: 38 Sitella St, Inala, 4077; Lesley Cramer Tel: 3372 1711 Fax: 3278 7238
Email: or

Multicultural Community Centre (MCC)
Settlement services for humanitarian entrants; Empowering refugee youths program; Assisting humanitarian entrant single mothers.
Address: 977 Ann St, Fortitude valley, 4006 Tel: 32571868
Email: Web:
Multicultural Development Association (MDA)
Provides comprehensive settlement support to refugees arriving in the Brisbane region. Address: 512 Stanley St, South Brisbane 4101 Tel: 3337 5400 Fax: 3337 5444 Email:

Saint Vincent Paul Refugee Program
Support to migrants, refugees, TPVs or asylum seekers according to available resources. Some emergency relief assistance is available. The Society provides Settlement Grant Program Services for Migrant & Refugees in geographical locations from Ipswich through to Moorooka for the first 5 years of arrival into Australia. Address: 10 Merivale St, South Brisbane 4101 Mail: PO Box 3351, South Brisbane 4101 Tel: 30101019 /30101035 Fax: 30101098 Email: or Program Support Officer:  

The Migrant Centre Organisation Inc.
Training, support, mentoring and placement as well as information and referrals to support and advocate for the improved economic, social and other opportunities for people in Australia from all cultural backgrounds. Address: Suite 18 TAFE Building, 19 Scarborough Street Southport Qld 4215. PO Box 165 SBC, Southport Qld 4215 Tel: 55917261 Fax: 55917262 Web: Email: or

Community Services

Carinity Head Office
53 Prospect Rd, Gaythorne Q 4051
PO Box 6164, Mitchelton Q 4053 P (07) 3550 3737 F (07) 3550 3730

Practical Support

Annerley & District Community Centre
Provides a meeting place for African communities, referral, assistance and support including practical assistance such as computer tutoring and administrative help such as filling in forms. Furniture is available from time to time and hall hire is also available.
Address: 8 Waldheim Road, Annerley 4103 Tel: 3892 1188 Email

Anglicare Refugee and Migrant Services (ARMS)
ARMS provides support and referrals for the ongoing settlement needs of refugees, asylum seekers and migrants, with a particular focus on education, language, literacy and employment opportunities. ARMS's programs include: Annerley Literacy Centre: 478 Ipswich Rd, Annerley: English language and literacy classes and a Homework Assistance Program for high school students. Ph: 3892 1188 Email:  or

Newmarket Learning Centre
8 Vivienne St, Newmarket: English language and literacy classes. Ph: 3356 5438 Email:

Deception Bay Business and Employment Centre:
Employment Assistance program and English language and literacy classes for refugees and migrants. Ph: 3293 2234 Email:
Address: Shop 12/478 Ipswich Rd, Annerley, Tel: 3892 6932 Fax: 3892 7195
Email: Web:

Centre for Multicultural Pastoral Care
An agency of the Catholic Archdiocese of Brisbane which responds to the needs of people on the move regardless of their race, creed or nationality, particularly through the provision of pastoral care, advocacy and referral to a range of agencies.
Address: 333 Given Terrace Paddington 4064 Mail: PO Box 112 Paddington Qld 4064
Tel: 3876 3294, Fax: 3369 3094 Email will send an email to the address shown

Local trading system where members trade goods and services in Units, similar to bartering.
Phone: 0414 603 528
Phone: 3391 4331 Email:

Financial Support

Call your local office and ask to speak to the Multicultural Services Officer (MSO)

CAP- Christians Against Poverty
A national debt counselling service providing support and practical assistance to anyone who is facing hardship as a result of financial difficulties. Service is available to all people, regardless of religious preferences. Tel: 38485896. Email:

Refugee Airfare Loans Scheme
To refugees holding Visa Class 202 and the immediate family of those holding Visa Class 202 and 866. The Loan Scheme gives priority to people with a disability, frail aged people, unaccompanied minors and families with young children. Email:
Address:P.O. Box 5519, West End 4101 Web:

AFAR (Airfares from Africa for African Refugees)
A no interest loan scheme for proposed families/individuals.
Tel: Jenny Ryan 3411 7345 or Lisa Siganto ph 0418 155 981

International Organization for Migration - Refugee Travel Loan Fund
Help proposers/migrants meet the travel costs of refugees bound for Australia under the Special Humanitarian Program (SHP). Address: PO Box 1009. Civic Square. Canberra. ACT 2608 Tel: 02-6257 1173 / 02-6249 1583 Fax: 02-6257 3743 Email: Web:

St Vincent de Paul Society Australia
Provide advice and support on a variety of finance-related issues.
Address: 44 Taylor St (PO Box 6086) Buranda Qld 4102 Tel: 32173700 Fax: 33488071

The Salvation Army Moneycare
Assist people who have problems such as difficulty in repaying debts, budgeting problems, are being harassed by creditors or debt collectors, have problems regarding car repossession, have problems regarding eviction from home, have been served with legal or court documents regarding debts and are in financial difficulties or crisis. Tel: 32226621

The Smith Family
Supports children, linking them with opportunities including literacy support, mentoring, tutoring and personal development initiatives, in addition to financial scholarships to assist with essential school expenses such as uniforms, books and excursions.
Tel: 3308 9327 Email:

Lifeline- Financial First Aid
1300 370 255

Lifeline Chermiside – Personal & Financial Counselling
Phone: 3624 2400

Christians against poverty
Free debt counselling
Phone: 1300 227 000


ASHRAM’ - Agencies Supporting Housing for Refugees, Asylum Seekers and Migrants
There is a comprehensive housing directory available for download from

4WALLS (previously MATCH Housing)
Provide affordable housing to people in the wider Brisbane Metropolitan area.
Ph: 3891 6100 Fax: 3891 6211 Emails:,

Inala Community House
Services and activities to strengthen the quality of life for families, children and individuals in the Inala and surrounding communities. Address: 38 Sittella Street Inala Qld 4077 Tel: 3372 1711 Fax: 32787238 Email:

Ethnic Communities Council of Queensland (ECCQ)
Address: 253 Boundary St. West End 4101 Mail: PO Box 5916 West End 4101
Tel: 07 3844 9166 Fax : 07 3846 4453
Email: Web:


For women and children seeking crisis accommodation
1800 811 811 


Homeless Persons Information Queensland

Information about available crisis accommodation across Queensland for people who are homeless or at risk of homelessness
1800 47 47 53
TTY: 1800 010 222  


Victim Assist Queensland

Support for victims of crime in Queensland to access services and financial assistance

1300 546 587
Available Monday to Friday 8:30am – 5pm
Visit site


132 850

Tenancy Advice and Support

Tenants Advice & Advocacy
New Farm - Phone: 3358 3951
Zilmere - Phone: 3863 2721
Stalford - Phone: 3857 8686

Residential Tenants Authority (RTA)
Phone: 1300 366 311

Tenant Advice and Advocacy Service
The Tenant Advice and Advocacy Service (Queensland) is a Queensland Government program administered by the Department of Housing. It provides tenants and residents, particularly those experiencing difficulties with their tenancies or residential services, access to information, advocacy and advice regarding their rights and responsibilities under the Residential Tenancies Act 1994 and/or the Residential Services (Accommodation) Act 2002. The program also aims to provide information and referral to help people in housing need access safe, secure and affordable housing.
Address: GPO Box 690, Brisbane Qld 4001 Tel: 32251253 Fax: 32278551 Freecall: 1800642902 Web: Web:

Tenants’ Union of Queensland
The Tenants’ Union is an independent community organization that provides services for and represents the interests of residential tenants in Queensland. The Tenants’ Union works to improve and protect the rights of all people who rent their home, including tenants in private rental, public housing, community housing, caravan parks, boarding houses and hostels. Address: 28 Robertson Street, Fortitude Valley Qld 4006 Tel: 32571411 Fax: 32571135 Email: Web: A free telephone advice services for tenants

Legal Support

Caxton Legal Centre Inc.
Provides free legal and social work advice, assistance and referral for the general public.
Address: 28 Heal St, New Farm Qld 4005, Tel: 32541811 Fax: 32541356
Email: Web:

Queensland Ombudsman
If you have been treated unfairly by a public agency or its staff
Address: Level 25,288 Edward St. Email:
Phone: 3005 7000
Free: 1800 068 908

Anti Discrimination Commission Queensland (adcq)
Phone:1300 130 670 Email:

Welfare Rights Centre
Legal advice about issues relating to Social Security matters. Advice is obtained through the telephone advice sessions and interviews can be arranged with a solicitor or a caseworker if the case is complicated. Address: Suite 3, 28 Old Cleveland Rd, Stones Corner Qld 4120 Tel: 38475532 Fax: 34212500 Web:  Email: or

Seniors Legal Support Service(Caxton)
Phone: 32511337

Immigrant Women’s Support Service
Works with women and children of non-English speaking backgrounds (NESB) who are or have experienced domestic violence situations and/or sexual assault. IWSS provides practical support, referral and advocacy to assist women and their children. IWSS assists women in accessing housing assistance. Domestic Violence Program: Tel: 38463490 Fax:38448467 Sexual Assault Program: Tel: 38465400 Fax: 38465619
Email: Web:

Legal Aid
Provides free legal information and advice on family, civil and criminal law matters. Interpreters are available and bookings are essential. Address: 44 Herschel St, Brisbane 4000 Tel: 1300 65 11 88 Web:

Women's DV Court Assistance (Legal Aid)
Phone: 3238 3562

Women's Legal Services
Phone:3392 0670

Refugee and Immigration & Community Legal Service (RAILS)
Free legal service specializing in immigration and refugee law. ‘Drop in’ evening advice sessions for Immigration & General Legal Advice on Monday and Wednesdays 6.30 –8.30. Doors open at 6pm. Interpreters by appointment. Useful interactive web pages to guide people through legal questions they may have. Address: Level 1/170 Boundary St West End QLD 4101 Tel: 3846 3189 Web:

QPILCH Refugee and Immigration Legal Support
Assist in meeting the legal needs of refugees and asylum seekers which are not being met by existing services. Tel: (07) 3012 9773 or (07) 3012 9775, Web:

Refugee Civil Law Clinic
The Clinic involves volunteer lawyers providing free legal advice and assistance to asylum seekers, refugees and humanitarian entrants in most areas of law.
Clients are able to see lawyers at The Clinic (in MDA) by appointment fortnightly on Mondays 2-4pm. Address: MDA, 512 Stanley Street, South Brisbane
Tel: 33375400 (ask to make an appointment for the Refugee Civil Law Clinic)

Nundah Community Legal Service
Phone: 3260 6820

Youth Advocacy Centre
Phone: 3356 1002

Refugee & Immigration Legal Services
Phone: 3846 3189

Sandgate Magistrate Court
Phone: 3631 8222

Brisbane Magistrate Court (domestic violence only)
Phone: 3247 4612

Family Dispute Resolution (FDR)
Mediation that help couples affected by separation and divorce.
Phone: 1800 050 321

LGBTI Legal Service

Legal Advice and referrals for people from the LGBTI community who have experienced sexual assault, domestic or family violence.
0401 936 232

Employment and Training

Australian Red Cross – Training and Employment
Offer FREE training courses such as Introductory Aged Care and Security Guarding training, and employment assistance to support clients into work.
Business Address: Training and Employment, 16 Hamilton Place, Bowen Hills QLD 4006
Mail: PO Box 173, Fortitude Valley QLD 4006
Tel: 3367 7433 Fax: 3620 7070 Web:

Bridgeworks Employment and Training
Provides training in Australian Workplace Culture as well as employ-ability skills and the opportunity to attend paid work experience for up to 13 weeks.
Address: 766 Gympie Rd, Chermside Mail: PO Box 2220, Chermside Centre Q 4032
Tel: 3350 6611 Fax: 3350 5461 Email: Web:

Skilling Solutions Queensland
Phone: 1300 654 687

Lord Mayor's Multicultural Unit
Assists people from refugee and migrant backgrounds to link into networks and training opportunities to set up or expand business initiatives.
Address: GPO Box 2287, Brisbane, Q 4001 Tel:3403 8888

Multicultural Community Centre (MCC)
Assists people from non-English speaking backgrounds to find jobs and provides CALD men and women with accredited and non-accredited training and work experience. MCC also run various projects. Address: 977 Ann St, Fortitude valley, 4006
Tel: 32571868 Email: Web: Email:
Multicultural Development Association – Employment Support Service
MDA provide an Employment: Support Services for people from refugee backgrounds.
Address: 512 Stanley St, South Brisbane 4101 Tel: 3337 5400 Fax: 3337 5444

Participate in Prosperity program (PIP)
Improve job opportunities 

Immigrants case worker: 0408 499 962
Disability case worker: 0408 072 501
Homeless case worker: 0402 897 712

Child Care

Adult Migrant English Program (AMEP) Child Care Provision
Available for parents who need child care to attend AMEP. TAFE Qld Language and Literacy
Address: TAFE Qld, Level 5, 288 Edward St, Brisbane 4000 Tel: 3234 1672 Fax: 3244 5222 Email: or,

CAERSU/ISA (The Inclusion Support Agency)
The CAERSU library maintains a limited resource collection, which consists of six (6) main categories: Disability, Multicultural (including information on refugee children and Australian South Sea Islander culture), Indigenous (Aboriginal & Torres Strait Islander culture, stories, puzzles, posters, etc.), Child Development (including behavior), and General (including health and hygiene)Address: 35 Sittella Street, Inala Qld 4077 Tel: 3372 7979 Fax: 3372 9688 Email: Web:

Diversity in Child Care QLD
Assistance to both families and their children and to child care services by developing and implementing a variety of in-service strategies on cross cultural conflict resolution, cultural child rearing practices and values, language enriched programs inclusive of multicultural programming and cross cultural communication.clear1x1
Address: 217 Lutwyche Rd. Windsor 4030 Mail: PO Box 2072, Windsor 4030 Tel: 3861 1088 Fax: 3861 1050 Email: Web:

Multicultural Development Association - Bi-cultural Support Service (Childcare)
Assist Child care services in the inclusion of children from culturally and linguistically diverse backgrounds. Address: 512 Stanley St, South Brisbane 4101
Tel: 3337 5400 Fax: 3337 5444 Email:

Child Care/Playgroups

East Brisbane Family Day Care
Home-based childcare service providing quality care for children in the homes of approved carers, supported by East Brisbane Family Day Care Scheme for babies and children of up to 12 years of age. Address: 538 Vulture St East, East Brisbane Qld 4169 Tel: 38915684 Fax: 388915590 Email:

Mission Australia – Pathways to Prevention
Support parents and caregivers to promote positive parenting, healthy family relationships and enhance children’s’ experience of school. The criteria for entry is that the family must have a child enrolled in one of our 7 cluster schools which include Carole Park, Inala, Inala West, Richlands, Richlands East, Seviceton South and Durack State School.
Address: 117 Formation Rd Wacol Tel: 3278 9130 Fax 32789836

Multicultural Playgroup – Yeronga
The Multicultural Playgroup is for newly arrived families living in the local area of Annerley, Yeronga, Moorooka and Fairfield areas. It is held every Wednesday 9.30 – 11.30am at Yeronga Scout Hall (cnr Villa St and Park Road – opposite TAFE).
Contact: Birjina Wara Tel: 3848 0497 Email:

Queensland Playgroup Centre
Families from migrant and refugee backgrounds are welcome to become a part of these playgroups, assistance by staff for a few weeks to establish the group or the employment of a dedicated playgroup coordinator for up to 12 months.
Contact: Lesley Olsen Tel. 1800 171 882 or 3855 9600 Email:

Homework Support

Annerley Literacy Centre
English language and literacy classes and a Homework Assistance Program for high school students. Address: 478 Ipswich Rd, Annerley Tel: 38921188 Email:

Volunteer Refugee Tutoring and Community Support (VoRTCS)
Volunteer Refugee Tutoring and Community Support Program (VoRTCS) ("vortex") Refugee Tutoring program, which provides free in-home English language support. VoRTCS also runs several other programs aimed at assisting refugee families to settle into life in Australia. Email: Web:

The Community Place – Homework Club
Tutors to assist students to understand and complete their homework in a variety of different subjects. It is on Mondays, Wednesdays and Thursdays from 3:15-5:30.
Address: 84 Kedron Park Road, Wooloowin Email:

Parenting Support Services

Parentline is a confidential telephone counselling service aimed at providing professional counselling and support for parents and all who have the care of children. Parentline have a range of bilingual counsellors and can arrange a telephone interpreter if needed. Parents can access the service through the Telephone Interpreting Service (TIS).Counsellors offer support and can send you relevant Parentline tip sheets from a range of over 70 topics.You can also discuss options for gaining further parenting training. Parentline offers the Positive Parenting Program (Triple P) over the phone.For the price of a local phone call, you can arrange to have a series of phone sessions in which the counsellor will work through the Triple P program with you. Can also link parents to a local community centre if they would like to participate in a Triple P Program. Email:
Email:  Tel: 1300 30 1300

Young Parents Program
Phone: 3357 9944

Parent Aid Unit
Phone: 3636 7524

Project Circuit Breaker (families w/kids 9-17)
Phone: 3621 4000

Family Planning Queensland
Phone: 32500200

The Line
Helping your child understand respectful relationships(24h helpline)
Phone: 1800 695 463

Support for carers, families and friends

Who care for someone with mental or psychiatric illness
Phone: 1800 35 1881 / 3254 1881

Commonwealth Respite and Carelink Centres
Phone: 1800 052 222

Health Services 

Phone: 1800 020 613
Alcohol, Tobacco and Other Drug Services – Logan-Beaudesert District Health Service
Address: Logan Central Community Health Centre, Building 7, Cnr Wembley and Ewing Rds.
Logan Central 4114 Tel: 32908923

Schizophrenia Fellowship of South Queensland
Brisbane phone: 3358 4424

Beenleigh Community Health Centre
Mt Warren Boulevard Beenleigh 4207
Tel: 32909811

Brisbane South Population Health Unit
Address: 39 Kessels Rd Coopers Plains 4108 Mail: PO Box 333 Archerfield 4108
Tel: (07) 3000 9148 Fax: (07) 3000 9121

Brisbane North Population Health Unit
Address: Locked Bag 2 Stafford BC 4053 Tel: 3624 1111 Fax: 3624 1159

Logan Women’s Health Clinic
Provide health advice and assistance on issues such as menopause, contraception, hepatitis b vaccine, pregnancy tests, sexual problems, breast checks, pap smears, infections, STD’s etc Thursdays 1:30-3:30, Address: 25 Ewing Road, Woodridge Tel: 38089233

Refugee Health Clinic – Logan
The refugee Health Clinic provides an integrated and coordinated service to recently arrived arrivals in the Logan area. Ph: 32908900

Refugee Health Queensland
For complex and extended health needs, and also will provide health assessments and initial treatment for newly arrived refugees and humanitarian entrants.
Address: 616 Stanley St, Woolloongabba Qld 4102 Tel: 31632800 Fax: 31638455

Women's Health Qld Wide
Phone: 3839 9988

Royal Women's Hospital- Gynecology Outpatients
Phone: 3636 1817

Inala Youth Service
Accommodation, Individual & Family counselling, Mediation, Advocacy & assistance with Centrelink ,Referrals for other services, Health issues & Parenting program, Advice on Accommodation & Housing options and referrals for housing, Legal information, Budgeting

Dental Services

Brisbane Dental Clinic
Cnr. Main and Stanley Streets
Turbot Street, Brisbane Qld 4000
South Brisbane Qld 4101
Tel: 32313777 Tel: 33913754

Redlands Dental Clinic

Inala Dental Clinic

Redlands Hospital
Wirraway Parade
Cnr. Weippin & Wellington St.
Inala Qld 4077
Cleveland Qld 4163
Tel: 32755400 Tel: 32408300

QE II Dental Clinic

Sandgate Dental Clinic

QEII Hospital
62 Loudon Street, Sandgate Qld 4017
Kessels Road, Coopers Plains Qld 4108
Tel: 38699222 Tel: 32756368

Yeronga Dental Clinic

Stafford Dental Clinic
Park Road, Yeronga Qld 4104
Balerng Street, Stafford 4053
Tel: 38923500 Tel: 38571214

Woodridge Dental Clinic

Indooroopilly Dental Clinic
133 Wembley Road, Woodridge Qld 4114
Crn Moggill Rd & Taringa Pde,
Tell: 32903901
Indooroopilly Qld 4068 Tel: 33787156

Beenleigh Dental Clinic

Children’s Oral Health Services

Royal Children’s Hospital
Mt Warrant Blvd. Mt Warren Park Qld 4207
Herston Qld 4006 Tel: 32531025 Tel: 32909877

Wynnum Hospital Dental Clinic

Pine Rivers Dental Clinic
White Rd. Manly Qld 4179
586 Gympie Rd, Strathpine Qld 4500
Tel: 38938120 Tel: 38819999

Logan Dental Clinic

Gold Coast Health Service District

Logan Hospital

Oral Health Division
Armstrong St. Logan City Qld 4114

Emergency Dental Call Centre
Tel: 32998864
Tel: 55263573 or 1300300850

Youth Mental Health

Child and Youth Mental Health Services (CYMHS)
Provid services for children, youth, parents and families with emotional and behavioural challenges on the south side of Brisbane. Address: Mater Hospital, Annerley Road, South Brisbane, 4101 Tel: 3840 8199 Email: Web:

Youth Services

Brisbane Youth Service
Phone:3252 3750

Community Connections
Phone: 3266 5199

Child and Family Program
The program provides early identification and interventions to families presenting with at-risk issues such as challenging extreme behaviors, children experiencing trauma, family breakdown and crisis, behavior management issues, crisis and children experiencing grief.
Address: 33 Mary St, Kingston Qld 4114 Ph: 32903560 Fax: 32903561

Community Living Association Inc.
The Community Living Association oversees a wide range of programs developed to assist people with: a 'learning difficulty', intellectual disability or an intellectual disability and mental illness, young people at risk of early school leaving, young people at risk of homelessness.
Address: 5 Nundah Rd. Nundah Qld 4012 Tel: 32665199 Email:

Contact Inc.
CONTACT Inc is a dynamic cultural development organisation, working across Brisbane's South West Corridor, Sunnybank and surrounding suburbs. CONTACT Inc, is driven by artistic processes and practices based on social justice and peace-building principles.
Address: Level 1, 301 Brunswick St (PO Box 731) Fortitude Valley Qld 4006 Tel: 32572211

Assistance & Life Skills Camps, Day Trips, Family Fun Days & School Holiday Activities.
Address: 12 Sitella St (PO Box 114) Inala Qld 4077 Tel: 3372 2655 Fax: 3372 2710
Email: Web:

ISIS – Centre for Women’s Action on Eating Issues Inc.
ISIS is a service that works with women who identify as having serious eating issues such as bulimia, anorexia and compulsive eating. The service runs different ongoing support groups as well as providing individual counseling and providing information and further referrals. Address: 58 Spring St. West End Qld 4101 Tel: 38446055 Fax: 38446466 Email: Web:

Linx Wynnum Youth Space
LinX Youth Space is a place for the young people of Wynnum/Manly to chill out, participate in activities and workshops, get information on art, music projects and competitions, and access resources. Address: 34 Bay Tce. Wynnum Qld 4178 Tel: 33914176 Email:

Multilink Youth Service
Multilink Youth Service provide a variety of services for young people such as providing confidential early intervention support to newly arrived young people and their families who are experiencing difficulties. NAYSS also focus on 12-21 year olds who are homeless or at risk of homelessness, experiencing intergenerational conflict, family break down or at risk of leaving education. A focus concentrating on families and providing mediation, counseling and support and are a priority of this program. They run programs such as education engagement and support, homework assistance program, youth English class program, job club program, career information, outreach and group activities.
Address: 38 Blackwood Rd (PO Box 146) Woodridge Qld 4114 Tel: 38084463 Fax: 38086337 Email:

Muslim Youth Services
Muslim Youth Services (MY Services) is a new service as part of the Queensland Government’s Muslim Community Engagement Strategy. The primary objectives of the Muslim Youth and Community Development Project are, to assist young Muslims in the Greater Brisbane Region to feel accepted and valued as part of the Australian community; to create and deliver effective responses to the specific needs of young Muslims; to reduce the barriers of inclusion and engagement of Muslim youth in the social life of the Queensland community; and to promote a wider sense of acceptance and understanding in the broader community.
Tel: 0402 529 395 Email:

Newly Arrived Youth Support Service (NAYSS)
The organization works with newly arrived 12-21 year olds and their families. The programs use a family-inclusive case management model and work with young people and their families to provide family focused early intervention activities and assist with re-engaging newly arrived young people who are homeless or at risk of homelessness and their families.
Tel: 37108107 Fax: 37108110 Email:

North West Youth Accommodation Service (NWYAS)
NWYAS assists young people aged between 16 to 21 years who are homeless or at risk of homelessness, or living in unstable or unsuitable accommodation.
Mail: PO Box 502 Alderley Qld 4051 Tel: 38555233 Fax: 38555266 Web:

Free assistance for non English speaking from 12 to 21 to find services
Phone: 3710 8103Email:

Open Doors Youth Services (lesbian, gay, bisexual and transgender young people)
Open Doors is a service that support lesbian, gay, bisexual and transgender young people. Open Doors supports young people aged between 12 -18 years who are exploring, questioning or identifying as lesbian, gay, bisexual, and/or transgender (LGBT). The service provides individual intervention through counselling and support and other services for young people who are homeless or at risk of homelessness, or are experiencing difficulties at home, feeling isolated and confused.
Address: 3 Julia St. Fortitude Valley Qld 4006 Tel: 32577660 Email:

Sudanese-Australian Lost Boys and Girls Organisation (SALVAGO)
The Lost Boys and Girls are a group of Sudanese boys and girls from different ethnic backgrounds. Their aims are to grow as a network nation-wide and share their stories.
Address: 81 Mina Parade, Newmarket Qld 4051 Tel: 38561066 Email:

Visible Ink
A youth organisation that works towards encouraging and supporting young people in having a say in what happens in Brisbane and the activities that Brisbane City Council organises. Visible Ink run youth spaces in Zillmere and in the Valley. Email:

Valley Youth Space
Tel: 34030136 Fax: 34030186

Zilmere Youth Space – Tel: 34078102

Zig Zag Young Women's Resource Centre Inc
Counselling service for young women aged 12 to 25 years. Services provided include counseling (general and sexual assault) and support, young women’s groups, information and referral.
Address: 575 Old Cleveland Rd CAMP HILL Q 4152 Tel: 3843 1823 Fax: 3398 5400
Email: Web:

Substance Abuse

Drug Arm
Drug ARM Australasia is a not-for-profit organisation founded upon Christian values and principles, committed to reducing harms associated with alcohol and drug misuse
Address: 473 Annerley Rd, Annerley QLD 4006
Phone: (07) 3620 8800
General: 1300 656 800

Gold Coast Drug Council Inc.
Address: 191 West Burleigh Road, Burleigh Heads Qld 4220 Tel: 55354302 Fax: 55762512
Email: Web:

Hot House
A free and confidential alcohol and drug counselling service for young people
Phone: (07) 38375989
Freecall: 1800 177 833
Address: 2, Finney Road - Indooroopilly


Gallang Place-counseling
Phone: 38442283

Kubingui Youth Development Association
Phone: 3265 3260

Aboriginal and Torres Strait Islander Women's Legal and Advocacy Service
Phone: 3720 9089
Phone: 1800 44 24 50

Youth Health Service
Phone: (07) 3393 0055 

 Murrigunyah Aboriginal and Torres Strait Islander Corporation for Women (Brisbane) - (07) 3290 4254

Queensland Indigenous Family Violence Legal Service
Advice, counselling and outreach visits to communities
1800 88 77 00


Elder abuse Prevention Unit
Phone: 1300 651 192

Seniors Legal Support Service(Caxton)
Phone: 32511337

Disability Information Services
Provides links to disability information and resources. Address: GPO Box 806, Brisbane 4001 Tel: 1800 177 120/ 3224 8444 Email: Web:

Disability Services

Amparo Advocacy Inc
Individual advocacy to vulnerable people from a non-English speaking background who have a disability. Address: 9 Chippendall Street, Milton Q 4064 Tel: 3369 2500 Fax: 3369 2511 Email:

Department of Families and Community Services
Provides income support and assistance for people with disabilities and their carers.
Tel: 1300 653 227 Email: Web:

Service for Women with intellectual & learning disabilities
Phone: 3262 9877

Oxford House (Day time support )
Phone: 3392 7626 

Open Minds
Support people with mental illness, intellectual disability or acquired brain injury to live independently and well within the community. Address: Head Office, 66 Annerley Rd, (PO Box 8142) Woolloongabba Qld 4102
Tel: 3891 3711 Fax: 3393 2643 Web:

Open Minds Employment
For disabilities
Phone: 3891 3755

Queensland Alliance
Speakers Bureau
Free public speak training and support for people with a lived experience of mental health
Phone: 3832 2600

Prison Ministry

UnitingCare Community- Prison Ministry

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